Terms & Conditions
Version 2.0 • Last modified: 28-05-2026
This website is operated by Victoria & Grace Huntsville. Throughout the site, the terms "we", "us" and "our" refer to Victoria & Grace Huntsville.
1. INTRODUCTION
1.1 These terms and conditions apply to the use of our website and to the purchase of products offered through our website.
1.2 By visiting our website and/or making a purchase, you engage in our "Service" and agree to these Terms and Conditions.
1.3 These Terms apply to all users of the site.
2. ACCEPTANCE
2.1 You represent and warrant that: (a) you are a natural person and are at least 18 years of age; (b) you have the capacity to enter into a legally binding contract with us; and (c) you are not prevented from doing so by any applicable law.
2.2 We reserve the right to request written confirmation of your authority to accept these Terms.
2.3 You represent that you have not been convicted of any offence relating to computers or the internet.
2.4 We reserve the right to deny you access to the site if we consider it necessary.
2.5 Placing an order means you have read these Terms in full and agree to comply with them.
2.6 If you do not agree, you must not use the site or purchase products.
2.7 You must expressly agree in order to submit information or purchase a Product.
2.8 By visiting our site you also accept our privacy policy and Acceptable Use Policy.
2.9 We recommend printing a copy of these Terms.
3. PERSONAL USE
You confirm that you will use the website solely for your personal, non-commercial use.
4. PRICES AND TAXES
4.1 Prices displayed in our store are in Canadian Dollars (CAD). Applicable taxes, where required, are calculated at checkout.
4.2 Our products are shipped to you from our fulfilment partners. Title and risk in the products pass to you upon delivery.
4.3 Victoria & Grace Huntsville is not a business registered or incorporated in Canada. The company operating this store is registered in the Netherlands (see Section 25 and Section 26).
4.4 If we detect a pricing error, we will notify you and give you the opportunity to reconfirm or cancel your order.
4.5 We are not obliged to fulfil an Order if the price is incorrect.
4.6 Prices may change from time to time, without affecting orders already confirmed.
5. PLACING AN ORDER
5.1 All orders are subject to stock availability. 5.2 A contract is only concluded upon Order Confirmation. 5.3 Products may be delivered in separate shipments. 5.4 We reserve the right to withdraw Products from the site. 5.5 We reserve the right to refuse any order. 5.6 If we cancel your order after receiving payment, it will be refunded in full.
6. PAYMENT
6.1 You may pay using the payment intermediaries indicated. 6.2 Promotional vouchers may only be redeemed online at checkout. 6.3 You accept that we may transmit information to the payment intermediaries. 6.4 We are not a regulated payment processor. 6.5 You are responsible for providing complete and accurate information. 6.6 We are not responsible for unauthorized use of cards by third parties. 6.7 You will not make chargebacks or payment reversals. 6.8 You will indemnify us in full for any chargeback.
7. DELIVERY
7.1 We will deliver to the address you provide. 7.2 We will indicate an estimated delivery date. 7.3 We will not be liable for delays in delivery. 7.4 We may not be able to deliver to certain locations. 7.5 All risk passes to you upon delivery. 7.6 If you cannot accept delivery, the carrier will leave instructions. 7.7 If delivery is delayed by your unreasonable refusal, we may charge you costs. 7.8 Goods are dispatched within 2-5 days of payment confirmation. The standard delivery time is 10 to 21 business days, exceptionally up to 4 weeks.
8. CANCELLATION OR MODIFICATION OF ORDERS
8.1 You may cancel by sending us an email.
8.2 Once packaged, an order cannot be cancelled. As our goods are shipped from overseas, transit times may be longer. An early refund is possible at the earliest 16 weeks after placing the order, if the goods have not been received.
8.3 As we work with a fully automated system, a refund before receipt is only possible up to 24 hours after the order is placed.
9. DEFECTIVE PRODUCTS
9.1 The Products are standard products. 9.2 Descriptions are provided "as is". 9.3 Illustrations may differ slightly from the actual product. 9.4 If you receive a defective product, send us an email with a photograph. 9.5 Claims must be reported within 7 days of delivery. 9.6 We will examine the product as soon as we receive it. 9.7 We will inform you by email if we confirm it is defective. 9.8 Our sole obligation is, at our discretion: (a) to replace the Product and pay for shipping; or (b) to refund you the price of the Product and the cost of return. 9.9 If we determine it is not defective, we may decline a refund and require reasonable service costs from you.
10. RETURNS AND REFUNDS
10.1 Our returns policy forms part of these Terms. 10.2 The withdrawal period is 30 days from receipt. 10.3 The return and its costs are borne by the customer. 10.4 We must have received the product in order to issue a refund. 10.5 The product must be unused, with tags and original packaging. 10.6 Our processing time depends on your order. 10.7 If approved, we will issue the refund to the original payment method. 10.8 The withdrawal is completed when we physically receive the goods. 10.9 An early refund is possible at the earliest 16 weeks after the order if the goods have not been received.
11. VOUCHERS AND DISCOUNTS
11.1 You may use vouchers or discounts at checkout. 11.2 The code must be entered at checkout. 11.3 The voucher will be counted against the total order amount. 11.4 Only one voucher or discount per order. 11.5 The credit does not earn interest and has no cash value. 11.6 If the credit is insufficient, pay the difference with another method. 11.7 If the order is returned, the value of the voucher is not refunded.
12. PERMITTED USE
12.1 You may not (Prohibited Actions): (a) cause damage to the site or affect its performance; (b) use it in an unlawful or fraudulent manner; (c) distribute spyware, viruses, trojans or malware; (d) carry out scraping or data mining without consent; (e) access it with robots or automated means; (f) breach the robots.txt; (g) use the data for unauthorized direct marketing; (h) use the data to contact individuals or businesses; (i) initiate hacking attacks; (j) reverse engineer the source code; (k) create competing products or services; (l) sell or sublicense your access to the site; (m) make the site available to third parties; (n) edit or modify the content; (o) use the site in a manner prohibited by law; (p) place unauthorized orders; or (q) place speculative or fraudulent orders.
12.2 You will be liable for damages arising from any prohibited act. 12.3 The information you provide must be true, accurate and respectful of third-party rights. 12.4 You must comply with all applicable laws.
13. LINKS TO THE SITE
13.1 Links to other sites are for information only. 13.2 We have no control over the content of linked sites. 13.3 You may link to our home page in a fair and lawful manner. 13.4 You must not suggest an association or approval that does not exist. 13.5 You must not create links from sites that are not yours. 13.6 You may not embed our site in third-party frames. 13.7 We reserve the right to withdraw permission without notice.
14. INTELLECTUAL PROPERTY RIGHTS
14.1 The code, structure and organization of the Site are protected. 14.2 We are the owner or licensee of all rights. 14.3 You may only use the content for personal, non-commercial use. 14.4 You agree to inform us of any infringement. 14.5 You may not use our trademarks without written consent.
15. DATA PROTECTION
15.1 Our privacy policy forms part of these Terms. 15.2 You accept the use of cookies by accepting these Terms. 15.3 We will process your personal data with appropriate security measures.
16. VIRUSES
16.1 We do not warrant that the site is free of errors or viruses. 16.2 You are responsible for your own antivirus software. 16.3 You must not introduce viruses, trojans or malware. 16.4 You must not obtain unauthorized access to the site. 16.5 You must not attack the site by denial of service. 16.6 Your right to use the site will cease if you breach these provisions.
17. LIABILITY
17.1 We will not be liable for losses arising from: (a) third-party content; (b) the accuracy or currency of our content; (c) the quality or description of the products; (d) reliance on information on the site; (e) inability to access the site; (f) failures due to circumstances beyond our control.
17.2 We will not be liable for loss of profits, opportunities or indirect losses.
17.3 Our liability is limited to the greater of CAD 1,000 or five times the price paid for the Products.
17.4 Any claim must be brought within one year.
17.5 No claim may be brought against our employees or agents.
17.6 All implied warranties are excluded to the maximum extent permitted.
17.7 These exclusions will not affect our liability for: (a) death or personal injury caused by our negligence; (b) fraud or serious breach; (c) any liability that cannot be excluded by law.
18. INDEMNIFICATION
18.1 You will indemnify us for claims arising from: (a) your breach of these Terms; (b) your fraud, negligence or misconduct; (c) your use of the website.
18.2 We will be entitled to reimbursement of reasonable costs.
19. FORCE MAJEURE EVENT
19.1 If it lasts more than one week, we may terminate the Terms with a refund of the undelivered Product. 19.2 We have full discretion as to how to address the event.
20. MODIFICATIONS
20.1 We may modify these Terms. We will notify you of material changes. 20.2 If you do not agree, stop using the site. 20.3 We will ask for your express consent before your first purchase following the modification.
21. BREACH BY YOU
21.1 If you breach these Terms, we may: (a) send you formal warnings; (b) temporarily block your access; (c) suspend the processing of orders; (d) refuse to accept payments; (e) permanently ban your access; (f) block your IP; (g) contact your ISP; (h) take legal action.
21.2 You must not circumvent any suspension.
22. TERMINATION AND SUSPENSION
22.1 You may stop using the Site at any time. 22.2 We may suspend the Site at any time. 22.3 We may suspend your access if it creates legal liability. 22.4 We will attempt to notify you in advance. 22.5 We do not guarantee uninterrupted availability.
23. EFFECT OF TERMINATION
23.1 The obligation to provide customer service ends immediately. 23.2 You will not be entitled to compensation for the termination. 23.3 Paragraphs 17 (Liability) and 18 (Indemnification) will continue to apply.
24. GENERAL PROVISIONS
24.1 You may not assign any rights under these Terms. 24.2 The rights provided are cumulative. 24.3 We subcontract the hosting of the Site to a third party. 24.4 The invalidity of one provision will not affect the others. 24.5 Failure to exercise a right does not constitute a waiver. 24.6 The Terms are for the benefit of us and you, not of third parties.
25. GOVERNING LAW AND JURISDICTION
25.1 These Terms and Conditions, as well as any contract concluded between you and us, are governed by and construed in accordance with the laws of the Netherlands, the country in which the company is registered.
25.2 Any dispute arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the competent courts of the Netherlands.
25.3 This choice of law and jurisdiction does not deprive you of the mandatory rights you have as a consumer under the law of your country of habitual residence.
26. CONTACT INFORMATION
For questions about these Terms and Conditions:
📧 info@victoriagracehuntsville.com
Company name: IV & AK Commerce Commercial register number: 99994488 Address: Amandelgaarde 33, 3344RA, Netherlands